Adjustment of the reservation status for the Google & trivago commission invoice

To ensure that no commission is invoiced for META bookings that were cancelled free of charge, a monthly reconciliation of the previous month's check-outs is required.

For this we will send you an e-mail on the 1st of each month asking you to check the Google and trivago reservation statuses in the Hotel Spider Extranet.

You must make the adjustments by the 8th of the month for them to be taken into account in the commission invoice.

To make the adjustment, simply follow the link sent to you by e-mail.

You can then check the reservation data marked in yellow and correct it if necessary:

Your changes will be saved automatically.

You will receive the commission invoice on the 09th of the month.