Extranet User Management

As part of the wider Hotel-Spider platform migration, access and rights management systems have now been moved to the new version. 

The user management system can now be found in the new extranet: 

https://new.extranet.hotel-spider.ch/

It can be found in the Settings >> Users sub-menu.

In the user management system, you can see all users with account access. Here you can adapt, delete users and reset passwords and create new users.

Create new users 

To create a new extranet user, click on "Create user":

Enter the details of the new user. 

The first and last name and email address are obligatory fields. 

The username is automatically generated by the system and incorporates the first and last name of the respective user. 

The email must be unique in the system, and if the email is already associated with another user, no other user account can be created in connection with this email.

The new user will receive an email with the username and a temporary password. The user will then have7 days to log in for the first time and reset the password. The password will expire after 7 days and a new temporary password must be requested from Hotel-Spider Support.

Adapt user rights 

You can control the access rights of newly created and existing users under the "Permissions" section. Each newly created user has all access rights by default. Therefore, you need to deliberately limit those if you do not want a user to have all rights. 

To open the profile, click the “Edit” button.

Switch to the third “Permissions” tab in order to see and adjust the access rights:

Select the hotel for which you want to adapt the user rights. If a user has access to multiple accounts, the rights can be adjusted concurrently. 

User rights can be limited to specific parts of the extranets.  This is where you can distinguish between read and write permissions or read-only permissions.

Adapt users 

When adapting a user account, you can use the “Profile” tab to adapt the personal details and settings. The username cannot be changed. After making the changes, make sure to click "Save" at the bottom right of the screen. 

Delete users 

User accounts can be deleted, just click on "Delete user" at the bottom left.